NGO Info and FAQ

There’s a lot of info on this page, but it’s all super important so please read through it all! Maybe print it out and stick it up on your bedroom wall.

When and where is do_action happening?

Date: Saturday, 13 July 2019
Time: 8:00 – 18:00 (with a celebratory dinner at the venue afterwards)
Venue: Workshop 17, 17 Dock Road, Watershed, V&A Waterfront, Cape Town (map on event page)
Parking: You can park in the Portswood parking garage opposite the venue and we will validate your ticket so you don’t have to pay for the parking.

How will the day be structured?

You can arrive anytime from 8:00 and we will start work at 9:00, so please be there by then. When you arrive you must sign-in (so we know you’ve arrived) and get your name tag. From there you will be working with your team on your website. Aside from lunch, there aren’t any planned breaks (but tea, coffee and snacks will be provided throughout the day), so it is up to you and your team how you structure your working time. Shortly after lunch, we will have a training session for all of you showing you how to use WordPress so you will be able to manage your new website effectively.

We will be finishing work at around 17:00, at which point all of the teams will each have 5-7 minutes to present their work to everyone else. After that we will have a celebratory dinner that we would love for you to stay and enjoy along with everyone else.

How many people from my organisation can attend?

We can have 1-3 people from each organisation attending – please let me know (by emailing how many of you will be sending and send me the names of these people. We cannot accommodate more than that due to space and catering requirements.

Will the catering handle my dietary requirements?

Yes! Please email with any dietary requirements you have and we’ll make sure the venue accommodates you on the day. Note that no alcohol will be served at any point in of the day – this is to accommodate as many people as possible.

Who will be working on my site?

As we have done every year, the participants working on your sites will be individuals from our community who have signed up via the event page to take part in the event. They are all skilled professionals who have signed up for your particular organisation and in a specific role on the team. Each team will have 7 members consisting of 1 Social Media Manager, 1 Content Manager, 1 Project Manager, 1 Designer, 2 Developers, and 1 Quality Assurance Tester (with one or two teams having an additional developer as needed).

Do I get anything along with my site?

Through the course of the day, your team will work with you to assist you in setting up any related social media profiles, newsletter services, donation platforms, and any other online services that can connect to your website.

What can I do to prepare for the event?

The Project Manager from your team will get in touch with you prior to the event (if they have not done so already) and discuss plans with you for how your team will be working as well as what you require from your website. All the actual building work will be done on the day, but you can make as many plans as you like before then. I would also recommend that you get as much of your site content together as you can before the event – including photos, text and anything else that you feel will be relevant.

How will my site be built?

This is a bit of open-ended question, but all you need to know at this stage is that your site will be built on the hugely popular WordPress platform along with a number of great additional features provided by our event sponsors and built by your teams.

When will my new site be live?

Your new site can go live as soon as it is finished! In some cases, the sites go live at the end of the day of the event, but more commonly they go live in the week or two following. You will need to work with your team and makes plans for how that will all work. Your teams are aware of the deadline of course and will work as quickly as possible for you 🙂

What if my site is not completed on the day of do_action?

If your site is not completed on the day, then your team will work with you to complete it after the event. That can all be discussed on the day and you can work it out together.

How does the hosting work?

Your hosting is very generously sponsored by Hetzner to the value of R5,268 per year, so it’s definitely a sponsorship to value. This hosting is 100% free for life, so you will never have to pay for it. In addition to sponsoring your hosting, Hetzner will also take over management of your domain name (that’s the address that people type in to get to your website). If you have not yet returned the hosting form to us via email please do so ASAP.

What will I have to pay?

Your website and hosting are all entirely free and a product of or great community. The only cost that will be involved will be the annual fee for your domain name (which you will already be paying anyway for your existing domain if you have one). This fee will be paid to Hetzner directly and will only be R100 – R200 per year depending on what your domain name is.

What about my email addresses?

If you have any existing email addresses with your domain name, then we will work with Hetzner to have those moved over to their side. That move will be quick and painless.

Will I receive technical support for my site after the event?

We have partnered with a South African website support company named We Manage Your Site – they have generously offered to support all of your websites for free after the event. They specialise in WordPress and are very good at what they do. They will be on call to help you with any technical issues you encounter as well as anything you are unsure of when managing your site. This is an amazing offer from them and we are very pleased to be partnering with them this year. The CEO of We Manage Your Site will be at the event to explain more about their service and how beneficial it will be for you.

Additionally, in some cases your team will be available after the event to help you out, but you will need to work that out with them. We will also be giving you WordPress training during the day, and providing you with complete access to the WP101 videos after the event. These resources combined will give you everything you need to be able to manage your website effectively.

If you have any additional questions, please email to ask.

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